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Do you guarantee your plants ?
Can I purchase a plant and have it held for a later ship date ?
What does "Hardy from zone 7 onwards/upwards" mean ?
How can I find out what zone I am in ?
Is there any discount/sale/promotion going on right now ?
What is the best way to navigate this website ?
An item in a certain category has disappeared, why ?
How soon after payment can I expect to receive my order ?
Do you have a minimum order ?
What is a trial-size pot plant ?
What are the sizes of your unrooted cuttings ?
Do you guarantee that your cuttings will root ?
Do you ship overseas ?
What is a standard-size pot plant ?


Do you guarantee your plants ?
Our only guarantee is that the plant will leave our location healthy and will arrive to you in good shape. Should there be a transit problem, email a picture and we will work with you to resolve the issue. Once a plant has been received and we do not hear back that it did not travel well, then all any other plant problems that you may experienced resulting from bad weather, neglect, under or over watering, or unsuitable conditions are part of the learning experience for all gardeners and remain the customers responsibility.

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Can I purchase a plant and have it held for a later ship date ?
We prefer not to hold plants once a purchase has been made, since plants are live products and can grow out-of- bound or deterioriate while awaiting shipment. We are backyard gardeners, and are as much dependent on Mother Nature as you are. :-) For most of our listed plants, there is usually only one pot available. Hence holding for one buyer means another buyer who is able to plant immediately is missing out. We only list plants when they are in their best conditions, and hence prefer to ship them asap as well. However, there are exceptions that we can make from time to time, email us if need be.

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What does "Hardy from zone 7 onwards/upwards" mean ?
It means the plant is only winter hardy outdoor for zones 7, 8, 9, 10 and tropical. If you are in a zone cooler than the stated, then you need to containerize the plant and bring indoor/into a greenhouse during winter.

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How can I find out what zone I am in ?
Type in your zipcode into this website to find your zone: http://www.gardenweb.com/zones/zip.cgi

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Is there any discount/sale/promotion going on right now ?
No promotions at this point in time.

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What is the best way to navigate this website ?
First of all, if the fonts of this website seems a little small, click on the View-->Zoom feature in your browser's menu to make everything larger so that you can read our item descriptions better. Now if you are just browsing this store for inspiration, the best way to navigate through is to just zero in on the category you like, and then look through the list available All items are listed by botanical name and common name (if available). If you have something specific in mind, type in part of the name in the search box and the item will be brought up to you if we stock it.

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An item in a certain category has disappeared, why ?
When an item becomes sold-out or the plant condition has deterioriated, we will take it off the list. If you want to informed when it becomes available again, email us using the Ask The Seller button.

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How soon after payment can I expect to receive my order ?
Your order will be shipped within 24 hrs of full payment receipt. If there is a delay, it will most probably be there is a weather/holiday issue. We will contact you via email in such cases. Shipment is via USPS priority mail. In the US, this usually takes 2 to 3 business days from date of mailing; although it might take a little longer for some destinations such as Hawaii and Puerto Rico. We will email after mailing with tracking numbers, so you will know when to expect your order.

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Do you have a minimum order ?
No. You can order as much as you like, or as little as you need. All orders are important to us. :-)

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What is a trial-size pot plant ?
The trial/sample size is either 2 inch square pot or 3 inch round pot. In the trade, these are sometimes known as plug plant. It is usually rootbound and needs transplant immediately upon receipt. However, sometimes it can also be a seedling plant or one that has just rooted not long ago. It may or may not be multi-branched.

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What are the sizes of your unrooted cuttings ?
All cuttings will be 3 to 5 inches long, cut on the morning of shipping. The cut ends will be wrapped in moist paper towel, and then placed in a plastic bag to retard moisture loss. If need be, a picture of the cuttings can be emailed to the buyer after shipment.

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Do you guarantee that your cuttings will root ?
No, getting cuttings to root is part of the buyer's responsibility and learning curve. We can only guarantee that the stems are cut on the morning of shipment. If we had tried rooting the species before, the ease or difficulty will be stated in the listing but please take this only as a guide as your own experience might be different from ours. Buyers of cuttings should get ready some rooting hormones/gel while awaiting shipment of their items.

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Do you ship overseas ?
This website is not set up for overseas orders. But if you are an overseas gardener and are really keen on our plants, email us and we will see if we can work it out. Bear in mind that International Priority Mail is quite expensive and it is the buyer's responsibility to ensure that the item is allowed for import.

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What is a standard-size pot plant ?
The standard size is either 3.5 inch square pot or 3.5 inch round pot or 4 inch square pot. The plant can be either starter, or mature or in between the 2 stages. If stated as mature in the listing, it means that it is a plant with good root system that is about to bloom, is currently blooming or has already bloomed -- top growth may or may not have been cut back. If stated as starter in the listing, it means that it is a plant that has recently rooted or one that has rooted quite some back but is a very slow grower that just looks small. If a plant is multi-stemmed, it will be stated as so in the listing as well. For folks who need to see a most recent picture of the plant before purchasing, please email.

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Last Updated: 7 Feb 2015 12:56:11 PST home  |  about  |  terms  |  contact
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